Twelve straight answers.

No cooling above 90°F outside, no heat below 45°F, a gas smell, water from the air handler, or a unit making a new loud noise. All get the two-hour response.

Turn the system off at the thermostat. If there is water, switch the breaker off too. If you smell gas, leave the house and call the utility first, then us.

An after-hours call has a different dispatch fee, stated when you call. Nothing is quoted on this site.

A Manual J load calculation on the day, room by room, plus a duct test. Not square footage times a rule of thumb. The planner on the home page is only the first pass.

We install the two brands we can get parts for in a day and whose inverters we have trained on. We will say which, and why, on the site walk.

Site walk within three days; scope the same day; permit and incentive reservation inside a week; install the following week; HERS test and final a few days after.

A third-party rater measures duct leakage and airflow after the install. California requires it on most duct and AC work. We book it and attend it.

Twice a year for a system that heats and cools. Manufacturers require it to keep the parts warranty.

Plan members get filters delivered on schedule and changed at each visit. Everyone else gets a reminder on the thermostat.

Any time, in writing. Nothing rolls over without a reminder first.

Our own team of eight, from the technicians to the installers. No subcontracted install crews.

The readings: charge, static pressure, combustion where it applies, model and serial numbers, and the warranty terms.